This Privacy Policy describes how Moon And Madison® (“Moon And Madison®“, “we“, “us“, or “our“) collects, uses, and shares information about you through our website at moonandmadison.com (the “Site“) and any Moon And Madison® mobile applications (collectively, the “App“), as well as your rights and choices regarding our collection and use of such information.
Please read this Privacy Policy carefully. By visiting our Site or using our App you agree to be bound by this Privacy Policy. If you do not agree with any term in this Privacy Policy, you should not access or use our Site or App.
Information We Collect
Information You Provide Directly to Us. We collect information you provide directly to us when you create an account, make a purchase, contact customer service, take a survey, sign up for marketing communications, or otherwise interact with us. This information may include:
- Contact information, such as your name, shipping and billing address, email address, and phone number;
- Account information, such as your username, password, and preferences;
- Order and payment details when you make a purchase, such as items purchased, price, payment method, and delivery details;
- Demographic information, such as your gender, age, country, and preferred language;
- Communications you send to us, such as questions or comments you submit.
Information We Collect Automatically. We collect certain information automatically when you visit or interact with our Site or App:
- Log Information: We collect information about your use of our Site and App, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Site or App.
- Device Information: We collect information about the computer or mobile device you use to access our Site or App, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
- Location Information: With your consent, we may collect information about the precise location of your device when you access or use our App. You can revoke your consent at any time by changing the settings on your mobile device.
- Cookies and Similar Technologies: We use cookies and similar technologies like pixels, web beacons, and local storage to collect information about how you use our Site and App. This may include pages visited, links clicked, and your interaction with content. You can control the use of cookies through your browser settings and other tools.
Information from Other Sources. We may receive information about you from other sources, including third parties, business partners, our affiliates, or social media platforms. For example, if you choose to connect your social media account to your Moon And Madison® account, we will receive certain information from that service. We do not control the privacy practices of any third party, so please review their terms and policies carefully.
How We Use Information
We use the information we collect for a variety of business purposes such as:
- Provide, maintain, and improve our Site and App;
- Complete your purchases and process payments;
- Communicate with you about your account, orders, products and services, and promotional offers;
- Personalize your experience using our Site and App;
- Analyze how our Site, App, and services are being accessed and used;
- Detect, investigate and prevent activities that may violate our policies or be illegal;
- Comply with our legal obligations and enforce our agreements; and
- For other purposes disclosed at the time you provide your information or otherwise with your consent.
Sharing With Service Providers. We may share your personal information with third party service providers who help us operate, provide, maintain, and improve our business. This includes service providers that assist with our Site and App, like hosting providers, analytics providers, customer care vendors, as well as companies that help fulfill orders and process payments. These providers are authorized to use your personal information only as necessary to provide their services to us.
Sharing With Affiliates and Business Partners. We may share your information with our parent, subsidiaries, and affiliates to provide joint content, products, and services like registration, analytics, and marketing. We may also share your information with select retailers, licensees, business partners, and advertisers so they can provide you with special offers, promotional materials, and advertisements about products or services that may be of interest. You may contact us at any time to opt-out of these sharing practices.
Aggregate and De-Identified Information. We may share aggregate or de-identified information with third parties for research, marketing, analytics, and legal compliance purposes.
Lawful Bases for Processing
We will only collect and process your personal information when we have an appropriate legal basis for doing so under applicable law, including:
- When you consent to the processing, which you can revoke at any time;
- When the processing is necessary to perform a contract with you, like fulfilling your purchase;
- When the processing is in our legitimate interest and not overridden by your rights, such as direct marketing;
- To comply with a legal obligation.
In some cases, we may need to collect and use personal information to pursue our legitimate interests as a business, but we will always strive to balance our interests against your right to privacy. If we rely on our legitimate interests for a given purpose, we will provide an opportunity to opt-out or otherwise prohibit the processing whenever possible. We do not use your personal data for any decisions solely by automated means without human involvement.
Data Retention
We retain personal data for as long as necessary to provide our services, fulfill the transactions you have requested, or for other important purposes like compliance with our legal obligations, resolving disputes, and enforcing our agreements. Because these needs can vary for different data types, actual retention periods may vary significantly. When we no longer need to use personal data, we delete it from our systems or anonymize it so that you can no longer be identified from it.
Third Party Services
Our Site and App may contain links to and integrations with third party services such as social media platforms. These services may collect information about your use of our Site and App. Please consult their privacy policies to understand how your information is collected and used.
Security of Personal Information
We use appropriate technical and organizational measures designed to protect the personal information we collect. While we use reasonable efforts to help ensure the integrity and security of our network and systems, we cannot guarantee the security of our systems or the information we collect.
International Data Transfers
We are based in the United States and the information we collect is governed by U.S. law. If you access our Site or App from outside of the U.S., please be aware that any information collected will be processed in the U.S. under U.S. law. This Site/App is not intended for individuals under the age of 16 years old.
Your Rights & Choices
Marketing Communications. You can opt-out of receiving promotional emails from us at any time by following the unsubscribe instructions provided with each email or by contacting us using the details below. You cannot opt-out of administrative and transactional emails related to your account or orders.
Access Rights. You have the right to access, review, correct, update, suppress or delete your personal information we have on file. To exercise any of these rights, please contact us using the information below.
Other Rights. You also have the right to object to or restrict our uses of your personal information, withdraw consent where you previously provided it, or ask for a portable copy of your information in some cases. If you have any privacy-related questions or unresolved problems, you may contact us using the information below.
You can also lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
Changes to this Policy
We may revise this Privacy Policy from time to time in our sole discretion. If there are any material changes to this Privacy Policy, we will notify you as required by applicable law. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you continue to use our Site or App after the new Privacy Policy takes effect.
How to Contact Us
If you have any questions about our privacy practices or this Privacy Policy, please contact us at:
Moon And Madison®
Email: [email protected]
Last Updated: January 1, 2024